Questions and answers about your purchase at AMOUR FOU
Shipping, returns or Click & Collect: Here you will find the answers to frequently asked questions. If you do not find a suitable answer here, please contact our support.
Of course, we want you to be happy with your order. If you are not satisfied, you can return the items you do not like within 14 days of delivery.
To do this, fill out the returns label on the DHL website. Please stick the return label on the package of your return. To make it easier for us to allocate the order, enter the order number in the first line under “Customer reference”.
The return is of course free of charge for you.
If you return items that you have already paid for, we will endeavour to ensure that you receive your money back as quickly as possible. The credit will be issued within 14 days. Please note that the waiting time depends mainly on your bank or credit card provider and may vary.
If you want to exchange an ordered item, for example because of the wrong size, send the wrong ordered item back to us and reorder your desired item.
You will receive a refund for the returned item when we receive the return. Please note that the duration of the refund depends on your chosen payment service provider. With Paypal, the refund usually only takes a few minutes. If you pay by credit card, this can unfortunately take 7 – 10 days.
You can also pick up your online order in our shop in Munich. You can find the address and opening hours here. Of course, there are no shipping costs for your Click & Collect order.
The following payment methods are available for your purchase at Amour Fou Fashion:
• Credit Card
• Dircet Pay
• Apple Pay
• Cash payment (exclusively with Click & Collect)
Depending on the country or payment method, your bank or payment service provider may charge processing fees. Please understand that we cannot refund these fees. All payments or reimbursements will be settled in euros. We use Secure Socket Layer (SSL) technology to encrypt and protect your data.
We will ship your order within 24 hours on weekdays. The further duration depends on the shipping service provider DHL and the shipping location. Deliveries within Germany usually arrive three working days after ordering at the latest.
We deliver worldwide – shipping is done with our partner DHL. All our deliveries are insured by DHL up to €2,500 against theft and accidental damage. As soon as you have received your delivery, this insurance cover ends. Unfortunately, we cannot deliver to post office boxes. We process and ship orders during our business hours. The goods are ready for dispatch at the latest one working day after receipt of payment.
Delivery costs and delivery times vary depending on the country. From an order of 250 € the delivery is free of shipping costs (applies to Germany and the rest of the EU). For deliveries outside Germany, however, charges may still be incurred, e.g. for import formalities, customs or taxes (DDU, Delivery Duty Unpaid).
THERE ARE THREE SHIPPING CLASSES
– Parcel S (up to 2 kg)
– Package M (up to 10 kg)
– Parcel L (up to 31.5 kg)
HERE ARE THE SHIPPING ZONES
– Germany (Package S: 5 € | Package M: 10 € | Package L: 15 €)
– EU (Paket S: 10 € | Paket M: 20 € | Paket L: 30 €)
– Switzerland (Packet S: 10 € | Packet M: 25 € | Packet L: 50 €)
– Russian Federation (Package S: 30 € | Package M: 40 € | Package L: 50 €)
– rest of Europe: (Package S: 20 € | Package M: 25 € | Package L: 30 €)
– USA: (Package S: 35 € | PackageM: 50 € | Package L: 80 €)
– United Arab Emirates: (Package S: 35 € | Package M: 50 € | Package L: 80 €)
– all other countries (Package S: 50 € | Package M: 80 € | Package L: 110 €)
You are in a hurry? In Munich, we can also send your order to you by direct courier. Just call us at +49 89 23236997
When you visit the AMOUR FOU FASHION website, your personal data is digitally encrypted. The transmission of your data takes place exclusively with a secure SSL connection (Secure Socket Layer). This ensures that your address data and the data of your means of payment are transmitted securely over the Internet.
Our website is constantly updated technically and is protected against unauthorised access.
Within the EU, no additional taxes or customs duties are due on your order. All our prices are gross prices and already include the currently valid VAT.
When shipping outside the EU, e.g. to Switzerland or the USA, additional costs may be incurred (DDU, Delivery Duty Unpaid). When your order arrives at its destination, you will therefore have to pay any import taxes, customs duties and local tax charges incurred there.