Questions and answers about your purchase at AMOUR FOU

Shipping, returns or Click & Collect: Here you will find the answers to frequently asked questions. If you do not find a suitable answer here, please contact our support. 

SHIPPING

We deliver worldwide – shipping is done with our partner DHL. All our deliveries are insured by DHL up to €2,500 against theft and accidental damage. As soon as you have received your delivery, this insurance cover ends. Unfortunately, we cannot deliver to post office boxes. We process and ship orders during our business hours. The goods are ready for dispatch at the latest one working day after receipt of payment.

FLAT SHIPPING RATES
– Germany: 7.5 €
– EU: 15 €
– rest of Europe: 19,50 € (except Russia, Georgia, Turkey)
– Zone 4: 30 € (USA, China, UAE, Canada, Georgia, Russia, Turkey, Israel, Japan, Kuwait, Mexico)
– rest of the world: €40

FREE SHIPPING
– Germany: from 100 €
– rest of EU: from 150 €

ADDITIONAL COSTS OUTSIDE EU
Delivery costs and delivery times vary by country. For deliveries outside Germany and the EU, however, charges may still be incurred, e.g. for import formalities, customs or taxes (DDU, Delivery Duty Unpaid). Please understand that we cannot influence these costs.

Of course, we want you to be happy with your order. If you are not satisfied, you can return the items you do not like within 14 days of delivery.

To do this, fill out the returns label on the DHL website. Please stick the return label on the package of your return. To make it easier for us to allocate the order, enter the order number in the first line under „Customer reference“.

The return is of course free of charge for you.

If you return items that you have already paid for, we will endeavour to ensure that you receive your money back as quickly as possible. The credit will be issued within 14 days. Please note that the waiting time depends mainly on your bank or credit card provider and may vary. 

RETURN

If you want to exchange an ordered item, for example because of the wrong size, send the wrong ordered item back to us and reorder your desired item.

You will receive a refund for the returned item when we receive the return. Please note that the duration of the refund depends on your chosen payment service provider. With Paypal, the refund usually only takes a few minutes. If you pay by credit card, this may unfortunately take 7 – 10 days. 

PAYMENT OPTIONS

The following payment methods are available for your purchase at Amour Fou Fashion:

• Credit Card
• PayPal
• Dircet Pay
• Apple Pay

Depending on the country or payment method, your bank or payment service provider may charge processing fees. Please understand that we cannot refund these fees. All payments or reimbursements will be settled in euros. We use Secure Socket Layer (SSL) technology to encrypt and protect your data.

DELIVERY TIME

We will ship your order within 24 hours on weekdays. The further duration depends on the shipping service provider DHL and the shipping location. Deliveries within Germany usually arrive three working days after ordering at the latest. 

SECURITY

When you visit the AMOUR FOU FASHION website, your personal data is digitally encrypted. Your data is transmitted exclusively via a secure SSL connection (Secure Socket Layer). This ensures that your address data and the data of your means of payment are transmitted securely over the Internet. 

Our website is constantly updated technically and is protected against unauthorised access.

CUSTOMS AN TAXES

Within the EU, no additional taxes or customs duties are due on your order. All our prices are gross prices and already include the currently valid VAT.

Additional costs may be incurred for shipping outside the EU, e.g. to Switzerland or the USA (DDU, Delivery Duty Unpaid). Therefore, when your order arrives at its destination, you will have to pay all import taxes, customs duties and local tax charges applicable there.